As stated in the textbook, training and development are formal and informal efforts to develop employee skill. It has always been a function of management and many business people have been recognized that there are benefits to identifying the best practices in performing any given job and then communicating these practices systematically to employees.
Training is easier when the job requirements stay the same and don't change every so often. However, with technology always booming, it's difficult for job requirements to stay the same and training is therefore needed in order to teach employees how to better do their job.
An example of Training and Development is the current job I have right now. I've been in banking since I was 16 and I still remember the first day on the job. Shadowing my fellow coworkers was interesting because watching their computer screens seeing what they do was hard because I had no idea what they were doing. I thought to myself that I would never be able to understand or do what they do for a long time. Luckily, training was a requirement in order to touch or even handle customer problems. I was able to go to a training class where instructors assisted me in learning what I need to learn in order to perform the job to the best of my knowledge.
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2 comments:
"I thought to myself that I would never be able to understand or do what they do for a long time." I remember experiencing this too.
When i was being trained how to use a particular computer program, I was scared that I would never fully get the hang of it. But if you're trained well and shown by example, you can do it.
When i started training employees, I sympathized with them, because there was a HUGE book of information to remember. But it all takes time, and doing the same things over and over, to get the hang of it.
It's great that you had the opportunity to shadow some of your fellow co-workers as part of your training. I'm sure it didn't take long for you to settle into the job! As for me, I had 2 weeks of corporate training to learn the values and 'ways of the company'. However, it had very little to do with the day-to-day activities of my job. I remember struggling quite a bit at the beginning, but with several great mentors (who were very patient!), I soon got the hang of it.
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